Client update concerning COVID-19
Please check back to this page for updates on our showroom times and services.
Update Friday 20th March
For clients placing orders online over the coming week, we have just launched our biggest sale discount. Get 20% off any order placed online with our new discount code. Enter the code ‘2020’ at the checkout to discount your order. This is a very limited time sale.
UK clients are welcome to arrange a 10% deposit, taking advantage of our new discount.
Showroom Opening Hours
Please contact us to arrange a showroom appointment. Whilst our showroom currently remains open, we urge all clients to book their visit.
Our service and opening hours remain unchanged with our showroom opening hours 10 am to 4 pm Monday to Saturday until further notice.
We do, however, recommend clients purchase items online. As part of our service, we provide insured delivery at no further cost.
This recommendation saves our clients making any unnecessary visits to our showroom during the current situation.
Our website remains fully operational for UK, European, US, Canadian and Australian clients to place their orders. Our service continues to operate as usual and all orders will be confirmed by our team once placed online or over the phone.
Showroom Sample Service
We fully understand that restricted travel means fewer clients plan to visit our showroom during the current climate. For this reason, we highly recommend using our showroom sample ring loan service.
We carry most of our designs available to view in the comfort of your own home.
We charge a refundable £150 per sample to view our designs.
In addition, we provide wax models priced at £25 refunded against any order placed.
Please contact us with a reference to any design and we will confirm availability with guidance on how to arrange the sample ring.
Browse online and order with just a 10% deposit
Order any item with a 10% deposit. Currently, our production times are unchanged but we plan to update any changes on our blog and across social media.
For local, the UK and International clients, we provide free, fully- insured delivery. Within the UK, we deliver by Royal Mail Special Delivery.
Within Europe, we send jewellery by International Signed-For Delivery and Internationally, we use FedEx.
At this time we are unaware of any impact on the delivery of jewellery to our clients.
Fingerprint Wedding Rings
We are currently recommending that clients send fingerprints by high-resolution scan in an email to us. Contact us for more guidance on ordering fingerprint wedding rings.
About Mark JohnsonMark attended Liverpool University and went on to pursue a career in the diamond industry. After more than a decade working in polished diamonds, Mark moved to the Isle of Wight where he launched Serendipity Diamonds. He works most days from their busy Ryde showroom, photographing jewellery and writing for the Serendipity Diamonds website.